Refund Policy

Your Satisfaction is Important to Us

At LoveSpouseStore.com, we stand behind the quality of our products and want every purchase to be a positive experience. We understand, however, that there may be occasions where you need to return a product.

1. Eligible Products for Return

• Defective Items: If you receive a defective item, it is eligible for return or exchange within a certain period from the purchase date.
• Unopened Items: Due to the intimate nature of our products, only unopened and unused items in their original packaging can be returned.

2. Return Process

• Contact Us: To initiate a return, please contact us at support@lovespousestore.com or call us at +1 740-777-9647.
• Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
• Shipping Returns: The customer is responsible for return shipping costs unless the item is defective or an incorrect item was received.

3. Refund Eligibility

• Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets our return criteria.
• Processing Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Non-Returnable Items

• Please note that certain items are not eligible for return due to their nature. This includes items that have been opened or used.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

6. Exchange Policy

• If you need to exchange a defective or damaged item for the same item, send us an email at support@lovespousestore.com and follow the return process outlined above.

7. Questions?

• If you have any questions about our Refund Policy, please contact us at:
  • Email: support@lovespousestore.com
  • Phone: +1 740-777-9647
  • Address: 234 Front St, San Francisco, CA 94111